Frequently Asked Questions
Shipping is free worldwide on orders over $30, otherwise there is a shipping fee of less than $5.
Kasy Case Processing Time: 3-5 business days.
US Mainland & Europe Shipping Time: 1-5 days.
Global(Rest of World) Shipping Time: 3-10 days.
Note: Affected by Covid-19, there will be some delay on the delivery.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. Hope you could understand.
Your shipment will usually arrive via USPS in US mainland, and via Fedex, DHL or other local logistics services in most countries.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com.
We provide tracking for every order. Tracking will be available once your product is shipped. You will receive a tracking number with an email sent to you. If you need help in finding the tracking number please email firstname.lastname@example.org
Click “View my orders" on your account page or the same button in the order shipment e-mail that we send to you, and then click the tracking number on that page to easily view the status of your order.
Or you can track by yourself with the tracking number sent to your e-mail here: www.17track.net
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email email@example.com
We offer a 30-Day Money-Back Guarantee.
We are confident that if you use the product exactly how we sell, you will love the experience. That's why we are proud to offer a 30-Day Money Back Guarantee provided you have used our products correctly in order with our instructions.
To qualify for our money-back guarantee please follow these simple instructions:
· You must contact our customer service specialist team at firstname.lastname@example.org and begin the troubleshooting process within 30 days from the date of purchase.
· The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 30-day money-back guarantee.
· If the return is not caused by our reasons, the shipping fee will be borne by you, and the refund does not include shipping fee.
· Our customer service will give you the nearest return warehouse address. All delivery methods are acceptable.
· A note indicating your order number should be included in the package.
There are certain situations where only partial refunds are granted (if applicable):
· Any item not in its original condition, is damaged or missing parts for reasons not due to our error
· Any item that is returned more than 30 days after delivery
Once we receive your return parcel, it will be processed within 3 business days (excluding weekends and public holidays) and we will email you to let you know this has been refunded. The funds will go back to your original payment method. It typically takes 5-10 working days (excluding weekends and public holidays), depending on your bankcard issuer.
Note: If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.